c baje Privacy Policy
This document contains a full explanation of how your personal information is collected, used, and protected on the c baje platform.
Table of Contents
- 01 Introduction and Scope
- 02 Types of Information Collected
- 03 How Information Is Collected
- 04 Purpose of Using Information
- 05 Sharing Information with Third Parties
- 06 Cookies and Tracking Technologies
- 07 Data Storage and Retention
- 08 Security Measures
- 09 User Rights
- 10 Protection of Minors
- 11 Policy Changes
- 12 Contact
1. Introduction and Scope
This privacy policy applies to the c baje platform. This document explains how c baje collects, processes, stores, and uses your personal information. By browsing our website, opening an account, or using any of our services, you agree to the terms set out in this policy.
c baje respects the privacy of its users. We believe your personal information belongs to you — our responsibility is to use it carefully. This privacy policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework for using the platform.
This policy applies only to information collected through the c baje website and app. Third-party websites or services are governed by their own privacy policies.
If you have any questions about the contents of this policy, please contact our support team. Visit our FAQ section to learn more about our support services.
2. Types of Information Collected
The following types of information may be collected for registration and service delivery on the c baje platform:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Photos or scanned documents (when identity confirmation is required)
2.2 Contact Information
- Mobile number
- Email address
- Current address
2.3 Financial Information
- Details of deposit and withdrawal transactions
- Records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
- Payment method details (last four digits of a card number or mobile wallet number)
2.4 Gaming Activity Information
- Game play history, bet amounts, and results
- Details of bonus claims and wagering activity
- Preferred game categories and playing habits
2.5 Technical Information
- IP address and device type
- Browser version and operating system
- Duration of site use and navigation data
- Information collected through cookies and similar tracking technologies
3. How Information Is Collected
c baje collects information in several ways:
3.1 Direct Collection
Information you provide during account registration, login, deposit, withdrawal, or when contacting support is collected directly. Information submitted through any form or via email is also collected.
3.2 Automatic Collection
When you use the c baje website or app, certain information is collected automatically — such as your IP address, browser details, page visit duration, and cookie data.
3.3 Through Third Parties
Some information may also be collected from payment processors, identity verification services, and fraud prevention service providers. All such collection is carried out in compliance with applicable laws and regulations.
4. Purpose of Using Information
c baje uses the information collected for the purposes described below:
- To create, manage, and secure accounts
- To process financial transactions including deposits and withdrawals
- To verify user identity and prevent fraud
- To provide customer support services
- To improve platform performance and add new features
- To meet applicable legal obligations
- To send important notifications related to account activity
- To support the implementation of responsible gaming policies
- To personalise the platform experience based on user preferences
c baje does not sell your personal information to third parties for marketing or advertising purposes. Use of information is always limited to the purposes stated above.
5. Sharing Information with Third Parties
c baje may share information with third parties in specific situations and for specific purposes:
5.1 Service Providers
We use trusted third-party services for payment processing, identity verification, technology infrastructure, and customer support. These parties will only receive the information necessary for their specific function and operate under strict confidentiality agreements.
5.2 Legal Obligations
c baje may be required to disclose information to authorities in response to a court order, administrative directive, or any other legal demand. In such cases, we will comply with applicable law.
5.3 Business Transfers
In the event of a sale, merger, or acquisition of any part of the company, user information may be transferred as an asset. Users will be notified in a timely manner in such circumstances.
5.4 Prohibited Sharing
c baje never sells or rents your information to marketers, data brokers, or any other third party for commercial purposes.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used on the c baje website and app. Cookies are small text files stored on your device that help improve the functionality of the site.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring transaction security, and supporting the basic functionality of the platform. Without them, the site cannot function properly.
6.2 Analytics Cookies
Analytics cookies are used to understand how users interact with the site. They help us identify which sections are most visited and where improvements are needed.
6.3 Preference Cookies
These cookies are used to remember your language preference, theme settings, and other customisation options.
Most cookies can be disabled through your browser settings. However, disabling certain essential cookies may cause some site features to not work properly.
7. Data Storage and Retention
c baje retains your personal information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the information:
- Account information: for the duration the account is active, and for a specified period after closure as required by applicable law
- Financial transaction records: retained for an extended period to meet legal requirements related to financial regulation
- Customer support conversations: retained for a set period to ensure service quality
- Technical log data: generally retained for a short period and deleted after security analysis
Once the required retention period ends, information is securely deleted or anonymised so that individuals can no longer be identified.
8. Security Measures
c baje has implemented both technical and administrative security measures to keep your information safe:
8.1 Technical Safeguards
- SSL Encryption: all data transmissions are encrypted using TLS/SSL technology
- Sensitive information in the database is stored in encrypted form
- Firewalls and intrusion detection systems are actively monitored
- Regular security audits and vulnerability assessments are conducted
8.2 Administrative Safeguards
- Staff access to personal information is limited to the minimum necessary
- Regular training for staff on privacy and data protection
- Confidentiality agreements with third-party service providers
No data transmission over the internet is completely secure. c baje takes all reasonable security measures, but users are advised to remain aware of the inherent risks of the internet.
9. User Rights
As a c baje user, you have certain important rights over your own information:
9.1 Right to Know
You may at any time find out what information c baje has collected about you, how it is being used, and with whom it has been shared.
9.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected. This can be done directly through account settings or via the support team.
9.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
9.4 Right to Object to Processing
You may object to the use of your information for marketing communications or profiling purposes, and request that such processing be stopped.
9.5 Right to Data Portability
You can request to receive your data in a structured, commonly used format.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time. To learn more about your rights regarding responsible gaming, read our Responsible Gaming Guidelines.
10. Protection of Minors
c baje strictly follows a 21+ age policy. Anyone under 21 is strictly prohibited from opening an account or taking part in any gaming activity on the platform.
Age is verified at the time of registration. If c baje becomes aware at any point that a user is under 21, their account will be immediately closed and any collected data will be deleted.
c baje does not intentionally collect any information from minors. If your child has accidentally provided information on this platform, please notify our support team immediately.
11. Changes to the Policy
c baje may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, c baje may send a notification to your registered email address. Continued use of the platform after any changes indicates that you have accepted the revised policy.
It is recommended that you visit this page regularly to stay informed about policy changes. To learn more about c baje, visit our About Us page.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the c baje support team:
- Live Chat: Available 24 hours a day, 7 days a week, in Bengali and English
- Email: [email protected]
We will respond within a reasonable time after receiving any request related to the protection of your data. Priority responses are given to urgent matters.
To process your request, c baje may verify your identity to confirm that you are the person whose data is being changed or deleted.